In short: cancel or change your date at least 72 hours before pickup for a full refund. We always confirm your exact price, payment terms and cancellation terms in writing before you pay.
If you cancel
Your private tour is reserved for your group only, so a late cancellation means we can rarely fill the date. The time between your cancellation and your scheduled pickup determines your refund:
| Notice before pickup | Refund |
|---|---|
| 72 hours or more | 100% of amounts paid |
| 24 to 72 hours | 50% of amounts paid |
| Less than 24 hours, or no-show | No refund |
To cancel, email galaeventzmiami@gmail.com or call 754-295-6484. The notice period is counted from the time we receive your message.
Changing your date or details
- You may move your tour to another date once at no charge if you ask at least 72 hours before pickup, subject to availability.
- Changes to the pickup address, number of guests (1–4) or route are welcome. Extra addresses, extra hours or route changes may change the price, and we confirm any difference in writing before the day.
- Requests inside 72 hours are handled as a cancellation under the table above, unless we agree otherwise in writing.
If we cancel or change the tour
Safety comes first. We may cancel, delay or shorten a trip because of severe weather, hurricane warnings, road closures or serious traffic incidents, vehicle or driver unavailability, or other conditions outside our control.
- If we cancel before the trip, you choose a full refund or a free move to another date.
- If conditions change during the trip, we adjust the plan (for example, shorter island time) and aim to keep you safe and on schedule. Refunds in that case are decided fairly based on what could not be delivered.
On the day of your tour
- Pickup is planned for 7:00 AM from the hotel or address you confirmed. Please be ready in the lobby at that time.
- If you are not ready within 15 minutes of the agreed pickup time and we cannot reach you, we may have to shorten the trip. No refund applies for time lost this way.
- The return time of around 8:00 PM is a target. Traffic, incidents and weather can delay arrival and are not grounds for a refund.
- Meals, drinks, attraction tickets, park entry and gratuities are paid by you directly to the venue and are never refundable by us.
How refunds work
- Approved refunds go back to the original payment method.
- Please allow 5–10 business days for the refund to appear. Timing depends on your bank or card issuer.
- Any payment processing fees charged by a third party may be non-refundable where permitted.
Questions
If your situation is unusual, such as a medical emergency or a flight disruption, tell us as early as you can. We will do our best to be fair. Contact us at galaeventzmiami@gmail.com or 754-295-6484.
See also our Terms of Use and Privacy Policy.